We are experiencing some difficulty with the videos for a few customers when they are using the latest versions of Chrome and IE in Levels 2 and 3, using a Vista/windows7 PC.

The recent changes to browser security appear to prevent the serving of the videos from the lesson PDFs. This is easily resolved by using Firefox as your browser. Firefox can be freely installed from www.mozilla.com.

I have tested the latest version 3.5.5 and that works beautifully.

We are trying to provide a quick work around for the PDF's, which will help our Windows 7 and Vista customers. XP clients should experience no issues.

The longer term fix (only end of January 2010) is the migration of the PDF lessons into the html versions we have in Level One. These are already in production.

The first new content should be available before the end of January.

Please let me know if you are having any difficulties with your videos in Level 2 and 3 and we will get you up and running again very quickly.

With best wishes,

Brian