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 Rank: Administrator
Groups: Administrators
, AllContent, Registered
Joined: 3/13/2008
Posts: 142
Points: 426
Location: High Wycombe
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We are experiencing some difficulty with the videos for a few customers when they are using the latest versions of Chrome and IE in Levels 2 and 3, using a Vista/windows7 PC. The recent changes to browser security appear to prevent the serving of the videos from the lesson PDFs. This is easily resolved by using Firefox as your browser. Firefox can be freely installed from www.mozilla.com. I have tested the latest version 3.5.5 and that works beautifully. We are trying to provide a quick work around for the PDF's, which will help our Windows 7 and Vista customers. XP clients should experience no issues. The longer term fix (only end of January 2010) is the migration of the PDF lessons into the html versions we have in Level One. These are already in production. The first new content should be available before the end of January. Please let me know if you are having any difficulties with your videos in Level 2 and 3 and we will get you up and running again very quickly. With best wishes, Brian
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You haven't registered with GigajamOnline, why not register today and join in. The first lessons are available for free as is this section of the forums.
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Rank: Newbie
Groups: Registered
Joined: 7/13/2010
Posts: 2
Points: 6
Location: UK
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Hi Brian,
Really enjoying the course. Still bimbling through level 1 at the moment. But you know what it's like, you can't resist a look at what's ahead.
Having problems watching the videos in level 2 and 3. I am using firefox (just updated to 3.6.8 but had same problem before update).
When i click on the video it opens up media player in the browser, it reports connecting to server and the tab says the file is loaded. However when i press play nothing happens. It is as if the file has no content.
I am using windows XP Sp3. Any ideas.
Also any news on the aforementioned migration to HTML.
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Rank: Administrator
Groups: Administrators
, AllContent, Registered
Joined: 3/13/2008
Posts: 142
Points: 426
Location: High Wycombe
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Hi Spike, Thanks for your note and glad that you are making progress through the first level. I have just tested the latest firefox browser on an XP machine and that is working fine, with the file downloading, opening Windows Media Player and playing the file straight away. Can you send a screen grab, or any messgaes you are getting and we can look into that further. I just tested Chrome and that works fine as well, the only difference being that it downloads the file to the bottom of the screen (bottom left hand corner) and you click on it to open your default player. As for the Internet Explorer issue, we are looking at it again, as the html lessons are indeed behind schedule. We bundled that project into a second project creating some more songbooks for levels 2 and 3, so I will come back to you on the new release date. Please accept my apologies. The lessons will be the same content but just presented more nicely in html. Lastly, do you have any comments on the course, what you like, how you are getting on and anything we can do to improve? That would be really helpful. Please let me know about the firefox experience you are having and I will share with my lead developer to resolve. Very best, Brian
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Rank: Newbie
Groups: Registered
Joined: 7/13/2010
Posts: 2
Points: 6
Location: UK
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Hi Brian.
Thanks for your quick response. I have actually sorted it now.
In Firefox Tools/options/applications: video x-ms-wmv was set to use Windows media player plug-in DLL(in Firefox). I changed this to use default Windows media player. It now opens up WMP as a seperate window and plays no problem.
As for comments, i am really a newbie at this, so no real comments at this time. I am however enjoying the course and really like the ability to jump in whenever i have spare time. (had a day off last week, spent all day on the keyboard and was in the dog house for not cutting the grass).
Will give feedback as i progress, thanks again
Spike.
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Rank: Administrator
Groups: Administrators
, AllContent, Registered
Joined: 3/13/2008
Posts: 142
Points: 426
Location: High Wycombe
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Level 2 and 3 now work perfectly in Windows Internet Explorer when using the PDFs. We have made the changes to this site and our education site at http://gigajamvle.com and they are live now. As regards developing the new content in html, we are continuing development together with new content and will report on this in a seperate post. Cheers, Brian
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